Download the app from the App Store or Google Play.  Then link your identity to your itsme^® account once. This can be done with your ID document that has NFC. Follow the steps in your itsme^® app to activate your account.

Have you clicked on a suspicious link or noticed suspicious activity? And you'd like to block your account? Block your itsme^® account via the itsme^® website : https://my.prd.itsme.be/block

·      Enter your telephone number and given name(s). Please mind, enter all the given name(s) written exactly the same as it is written on your ID card.

·      Confirm that you wish to block your itsme^® account

·      Your account is now blocked (you will receive a confirmation by SMS)

Afterward, you can reactivate your account in your itsme^® app.

Do you have a new smartphone? Download and install itsme^® on your new phone and reactivate your account by following the steps in the app.

Note: Do you have a different phone number in the meantime? Then you need to contact us.

If you have a new phone number, update it in your itsme account as soon as possible. That way you will always receive actions on your current phone number.

Via the app

1. In the app menu, tap 'My details' and then your phone number.

2. Enter your new phone number and validate it via the SMS you receive.

Via the website

1. Open our website on your computer and click on 'My account' > 'Activate your itsme' at the top right.

2. Enter your new phone number and confirm with your eID.

If you created your itsme^® account with a non-Belgian identity document, you do not have access to Belgian government services. To access Belgian services such as My Pension, My MINFIN, and Belgian banks, you must create an itsme^® account with a Belgian eID.

If you have a Belgian eID, we can reset your account so you can create a new one. Use this link to activate your new account: my.itsme-id.com/account/activate.