Customer stories
Customer stories
Twikey customers can sign their direct debits mandates easily and in complete security
Payment by direct debit is gaining enormous importance among merchants and customers alike. To be able to pay by direct debit, debtors need to be converted to this specific payment method by signing a direct debit mandate. Twikey helps businesses automating these mandates by building a conversion campaign. Additionally with each invoice or reminder sent by the Twikey platform, the possibility is given to easily sign a legally valid direct debit mandate online. And clients of Twikey can select itsme® to sign mandates. And when they do, the success rate goes up.
For example, one of these clients is software company Tilroy. Tilroy handles online POS & E-Commerce software for non-food shops and wholesalers. Twikey launched a campaign for Tilroy and invited all their customers to sign a mandate online allowing them to pay by direct debit. Customers of Tilroy could choose between different signing methods including itsme®. After only one e-mail nearly 30% of them successfully signed an online mandate and 60% of them signed this by using itsme®.
"Thanks to itsme® and Twikey, our clients can sign their direct debits mandates easily and in complete security allowing them to pay future invoices via direct debit. The itsme® integration in Twikey is very user-friendly and our clients are happy to use it.”
Peter De Ranter – CEO Tilroy
Twikey and itsme®: signing e-mandates made simple
Twikey relieves partners, clients, and consumers of their payment worries. Payments are made simple by maximizing conversion to recurring payment methods, automation of the internal direct debit process and an automated failure management. Twikey has been actively recommending itsme® to its clients from day 1. Most of their merchants get debtors to sign mandates via itsme®. Twikey is thus (one of) itsme®'s biggest promoter(s)!
“We strongly recommend all our customers to select itsme® to have mandates signed via itsme®. Over a thousand companies use itsme® thanks to us. Itsme® provides a secure and handy signing solution which guarantees a higher conversion ratio. We will continue to recommend itsme® and will also support them in any implementations abroad.” Nicolas Lejaeghere - Sales Director Belgium Twikey
Twikey's software is compatible with the software of major banks and software suppliers, allowing direct debits to be collected via the client's own bank or preferred partner.
itsme® is compliant with EU regulations and financial (AML/FAFT) and security guidelines. As a certified Electronic of identification means that is recognized as a ‘high’ level of assurance for Belgian identities, itsme® offers a Strong Customer Authentication (SCA) method, as required by the EU revised Directive on Payment Services (PSD2). Electronic payments and mandates signed with itsme® are performed with multi-factor authentication to fully increase the security.
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